Here’s an interesting blog post about dealing with emails from students.
It seems to me that these days students aren’t as keen on using email as they used to be a few years ago (especially from their official university account) which may mean that they’re using it reluctantly and are unsure of the right tone to use.I have had a small number of emails from students over the years that I found rather rude (I mean blunt rather than abusive), but I try to give the sender the benefit of the doubt because it is easy to sound abrupt in an email without meaning to.
My advice in such cases is not to reply at first, in case you respond in a way that escalates things. Take some time to chill about it, and then reply to the factual matters without rising to what you might interpret as provocation.
I would also recommend not checking your email outside of working hours if you can help it. It took me a long time to get to the habit of not reading work emails at the weekend or late at night, except in very special circumstances, but there’s no reason why students (or colleagues, for that matter) should expect you to be available 24 hours a day.
Finally, make full use of the `Out of Office’ feature on your email application. I found that particularly important when I was working part-time to remind senders that were times when I was working, and times when I wasn’t.
I’m sure readers have other tips….if so please share them!
When I began any lecturing career in 1980, in the days before the internet or even mobile phones, it would have been totally impossible for a student to reach me outside of normal working hours. By the time my active teaching came to an end (in 2000), I was beginning to get both emails and phone calls into the night; though this was still a relatively rare thing, and almost always the students were polite when they reached me.
It became clear to me how much had changed when a colleague from another institution contacted me recently to ask me for advice, as he was seriously stressed with the number of student emails he was receiving; in particular because many of these were, he claimed, insistent in nature. He showed me some of the offending messages, and indeed it might almost be said that a small number of them adopted…
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